Delivery

At Aquaflow Products, we do our best to dispatch all available items to you same day of receiving your order. Where possible we despatch the same day, but please allow 2 working days for receipt of your order.

Out of Stock Items

Here at Aquaflow Products our website is live; this means that generally only items in stock appear for sale. In the unlikely event that an item from your order is unavailable, we will dispatch those goods that are in stock and inform you of the expected date for subsequent deliveries. If an item that is out of stock is part of a set, we will hold the matching item until the entire set is available and post to you at no extra charge. We will also endeavour to inform you immediately of any shortages.

Force Majeure

Personalise It shall not be liable for any delay, failure, suspension or termination of delivery of any product or service arising out of a force majeure event. A force majeure event shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Aquaflow Products Ltd  or Aquaflow Products Ltd . its suppliers, service providers, partners or agents.

Returns

If, for any reason, you wish to return or exchange an item, please return within 14 days to:

All items must be in pristine condition with all tags and labels still attached.

All Returns are at the buyers expense. We recommend you use recorded delivery as proof of postage is not proof of receipt. If you received free carriage on your order, £5 will be deducted from your refund to cover carriage expenses. Replacement items will also incur carriage charge which must be paid prior to despatch of new goods.

Refunds & Exchanges

Please include a completed note with the reason for return, your name address & telephone no and/or the product information for the exchange. Personalise It reserves the right to refuse any returns where it is apparent that this requirement has not been met. These conditions do not affect your statutory rights.

Faulty Goods

In the unlikely event that an item reaches you in less than perfect condition or fails to in any way meet your high standard of expectation; we will refund or replace the item for you free of charge. Simply ensure that the item is in its original packaging with all labels still intact.

Delivery

Delivery charges will not be refunded in the case of a return, however, if an exchange is required, due to change of mind or incorrect size, you will be charged at cost for the delivery of the new product.

Sale of Goods

Any and all contracts for sale of goods between Aquaflow Products LLtd and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of Ireland, and you and Personalise It irrevocably submit to the non-exclusive jurisdiction of the Irish Courts. You have 7 days to cancel any order that has not been dispatched. Providing the order has not been dispatched, you will not be charged for any postage.